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We will always

Advocate for You

To most insurance agencies, “claims” mean nothing more than having a few people to answer the phone and assist with claims reporting. Haylor, Freyer & Coon is not most insurance agencies. We truly invest in our claims service, advocating for customers, educating them and making an impact on the ultimate outcome of claims.

At Haylor, our team of claims experts consists of specialists in the various lines of insurance. We work to understand the unique complexities related to your loss, and with over 90 years of claim advocacy behind us, we can work through the most difficult situations. We have long-standing relationships with the nation’s leading carriers and partner with them, on your behalf, to ensure prompt resolution.

Work compensation specialists

Worker’s Compensation

Workers’ compensation is likely to be your most active and costly line of insurance. With this in mind, Haylor, Freyer & Coon dedicates more people, time and resources to helping you reduce your workers’ compensation claims costs and the associated headaches, whether you own a small business or operate an international company.

The experienced team at Haylor takes a consultative approach to workers’ compensation claims. We talk to our customers. We learn about your business and help you understand not only what you need, but why you need it. Above all, we look closer at claims to make sure they’re handled properly and they yield the best outcome for your business. We also recognize that claims data can be a valuable resource, and use it to help you mitigate against future risks.

personal coverage

A few highlights of our Claims services include:

We offer a Toll-Free number and 24-hour-a-day access for reporting 888-201-5988.

When you file a claim, a specialist will get involved immediately and advocate for you through the entire process.

That means timely gathering and reporting, facilitating communications with the adjuster, analyzing claims for possible trends, and even going onsite to meet with you and the carrier’s adjuster.

Simply put, we don’t stop working for you until you’ve received your final settlement.

“We made the decision to hire Jim Schaeffer, of Haylor Freyer & Coon, as the broker on our workers’ compensation coverage several years ago. With the ever-changing landscape of insurance, his experience and dedication to our organization has been essential. With this change, we also gained the support of Meghan Curry on our claims. She works closely on our behalf with the carrier to ensure that claims are handled in an appropriate manner. With their combined expertise and support, Jim and Meghan have saved us tens of thousands of dollars over the last two years.”

Emily

Alice Hyde Medical Center

Contact a Claims Specialist

Gia Diep

Director - Commercial Insurance Operations

315-703-9136

gdiep@haylor.com

Gia has over 30 years of experience in underwriting, claims adjustment, account management and client advocacy in Property & Casualty Insurance. Prior to joining Haylor, Freyer & Coon, an Alera Group company, Gia was the Director of Underwriting for Travelers Insurance, serving the Northeast (Maine to Virginia). He has also held multiple Claims leadership positions with Travelers, including leading the response to hurricanes, wildfires, and other natural disasters around the country. Gia has been with Haylor since 2013, leading the Claims Advocacy and Commercial Lines Account Management Teams. He and his teams have been dedicated to serving the complex needs of our clients. Evaluating risks and exposures, providing client focused insurance options, partnering with insurance companies to create affordable insurance programs, and advocating for our clients when they need to use their insurance. Gia also serves as a teacher and advisor of insurance coverage forms and policy language to ensure proper risk management and risk transfer strategies to protect our clients. As a licensed broker with expertise in Property, Liability, Auto, Professional Lines and Cyber, Gia specializes in helping school districts, municipalities and businesses manage risk and protect their people. A lifelong resident of Central New York, Gia attended the Baldwinsville Central School District and Syracuse University. He is actively involved with charities and non-profit organizations that support our local communities. Gia leads our partnership with Le Moyne College and Suny Oswego as well as local school districts to create opportunities for young adults in the insurance profession. Gia and his wife are parents of 3 active student athletes that make Central New York their home.

Meghan Curry

Workers' Compensation Claim Consultant

315-703-1386

mcurry@haylor.com

Meghan brings to Haylor, Freyer & Coon a solid background in workers’ compensation claims management. After earning a degree in accounting from Niagara University in 1989, she began her career as a senior retail representative for Land O’Lakes in Arden Hills, Minn. Her responsibilities included managing wholesale accounts and indirect ad groups, as well as the retail management of over 100 stores in Central New York. In 1994, she accepted a case manager position with Liberty Mutual in Syracuse, with responsibility for the management of workers’ compensation claims. Promoted to senior case manager in 1995, she was given the added responsibility of managing a claims service team. Her credentials grew in 1998 when she completed an associate’s degree in risk management. Her experience includes; Multi-state coordination for claims review and risk management meetings Training customers on proper procedures and protocols mandated by the New York State Workers’ Compensation Board
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