| Bruce Wichmann, Agency President, received the following message regarding one of our Personal Insurance Customer Service Specialists, Jane Gearsbeck: Mr. Wichmann, I wanted to send you a quick note to let you know how much I enjoy working with Jane Gearsbeck. She is extremely responsive, professional and helpful. I really have no idea if she handles my insurance exclusively,but it has gotten to the point that I call or email her with any question I have on my coverage. I have enormous confidence in her and it’s a great feeling knowing I’m in such capable hands. This note is really long overdue but I wanted you to be aware. Thanks, Chris Fiello | Senior Manager, Peripheral Development |